Privacy Policy

Draft for legal review. This document has not yet been reviewed by a lawyer and may change.

Neotropy Pty Ltd (ABN 65 703 482 633) (“Neotropy”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why, who we share it with, and how you can access or correct it. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

• Website forms: your name, business name, trade, mobile number, suburb, and the numbers you enter in our missed-call calculator, plus whether you agreed to be contacted.
• Live demo: the audio of your demo call, which is processed in real time and may be recorded, and technical details such as your IP address (used to limit how many demo calls can be made each day).
• Our clients’ callers: when we provide a receptionist to a business, callers’ names, numbers, addresses, the details of the job and call recordings or transcripts are processed on that business’s behalf.
• Website usage: privacy-friendly, cookie-free analytics (such as pages viewed and approximate location by country) and security checks to block bots.

Why we use it

• To call or text you back when you ask us to, and to send you your calculator result.
• To run the live demo and the receptionist service: answering calls, taking job details and sending summaries.
• To check and improve the quality of the service.
• To protect the website from spam and abuse.
• To meet our legal obligations.

We only send you marketing messages if you have ticked the consent box, and every message tells you how to opt out, as required by the Spam Act 2003.

Who we share it with

We use trusted third-party providers to run our services. By category, they are:

• Voice AI provider (to answer calls and run the demo)
• Telephony and SMS providers (to connect calls and send messages)
• Website hosting and security provider
• Email provider
• Workflow automation tools (to pass form submissions to us)

Some of these providers may store or process information outside Australia, for example in the United States or other countries where they operate. We choose providers with reasonable security practices, but overseas laws may differ from Australian law.

We don’t sell your personal information.

Recordings and AI

Our receptionist is an AI system. Calls may be recorded and transcribed to create summaries and to improve the service. Callers are told they are speaking with an AI receptionist.

How long we keep it

We keep information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No system is completely secure, so we can’t guarantee it.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by emailinghello@neotropy.com.au. We’ll respond within a reasonable time. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner atoaic.gov.au.

Changes

We may update this policy. The latest version will always be on this page.